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Return and Exchange Policy

 Changes to your Order 

Cancellations and changes to your order, such as changes to shipping address, will be accepted up to 24 hours from the time the order is placed. Please contact us using our contact form to notify us of any changes. We cannot guarantee changes that are requested after 24 hours have passed, however we will try to accommodate if possible.

If your order has already been shipped, we will not be able to make changes to your order. However, we will accept returns to exchange incorrect orders for correct ones if we are notified while the shipment is in transit. Shipping return postage must be paid by the sender, and is non-refundable.

 Refunds and Refunds

Returns and Refund can only be granted to the original purchaser with our approval. Our policy lasts 30 days. We ship all of our orders within 2-3 business days after receiving them. If 30 days have gone by since the shipping date, unfortunately we can’t offer you a refund or exchange. Only qualifying returns are refundable, shipping fees are not refundable. Custom Orders, Made to Order items and Sale items are not refundable. 

To be eligible for a return, you will have to obtain a return code from us and your item must be unused and in the same condition that you received it. It must also be in the original packaging. To obtain a return code, please contact us using our contact form or send your return request to our email: sales@adesignsornamentco.com with order details and reason of your request.

To complete your return, we require a receipt or proof of purchase and a return code in the return package.

Refunds (if applicable)
Once your return is received, we will inspect your item(s). If we find your returned item(s) are in the original state as when we shipped, we will send you an email to notify you that we have received your returned item(s). Your refund will be processed (minus the associated shipping fee(s)), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@adesignsornamentco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are found defective or damaged at time of your receipt. We only accept exchanges for the same item. Please send us an email with photo(s) detailing about the problem(s) at sales@adesignsornamentco.com to get approval before sending it back to us.

Shipping
If your return request is approved, you will receive a return code and a return shipping address from us via email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.